1. Agreement and services
These General Terms, the customer’s accepted offer, and any service-specific CESRB terms listed with that offer form the agreement between CESRB Creative LLC (“CESRB”) and the customer. The accepted offer identifies the services, prices, and billing periods. If a service-specific term conflicts with these General Terms, the service-specific term controls for that service.
2. Customer responsibilities
The customer will provide accurate account and business information, materials it has the right to use, timely decisions, and reasonable cooperation. The customer is responsible for the legality and accuracy of its content and use of the services.
3. Fees and payment
Billing owns the monetary record for each accepted offer, invoice, payment, subscription, discount, and renewal. Recurring services renew at the disclosed monthly or annual interval unless canceled. A failed recurring payment has a default seven-day grace period. During that period CESRB preserves affected resources and ordinarily keeps the service available while giving appropriate notice. After the grace period, CESRB may suspend the affected service. Successful payment restores eligible service through CESRB’s normal reconciliation process.
4. Ownership and subscriptions
After full payment, the customer owns the finished customer-specific website and the customer’s copy, uploaded content, branding, images, and customer-specific deliverables. CESRB keeps ownership of reusable software, platform code, libraries, templates, components, APIs, tooling, infrastructure, automation, and know-how.
Ownership of a finished site does not include permanent access to paid CESRB platform services. Managed hosting, Content/CMS, forms, Analytics, Schedule, Commerce, CESRB-managed integrations, and other subscription-only features remain available only while the applicable subscription is active.
5. Availability and support
CESRB uses reasonable efforts to keep services available but does not guarantee uninterrupted or error-free operation unless a separate written agreement expressly provides a service-level agreement. Support is provided on a best-effort basis without a guaranteed response or resolution time unless separately agreed in writing.
6. Acceptable use
The customer must follow the Acceptable Use Policy. CESRB may suspend service immediately where continued use creates an urgent security, legal, or abuse risk.
7. Liability
To the extent allowed by law, neither party is liable for indirect, incidental, special, consequential, exemplary, or punitive damages. CESRB’s total monetary liability arising from the services will not exceed the amount the customer paid CESRB for the affected services during the 12 months before the event giving rise to the claim. These limits do not apply where applicable law does not permit a limitation or exclusion.
8. Governing law and disputes
Arizona law governs this agreement without regard to conflict-of-law rules. Before filing a claim, a party will give written notice and allow 30 days for good-faith informal resolution. A claim may then be brought in small claims court where appropriate; otherwise, it must be brought in an appropriate Arizona state or federal court. These terms do not require arbitration.
9. Changes and contact
A new material version applies only when properly published and required or accepted; it does not rewrite historical acceptances. Questions or notices may be sent to CESRB Creative LLC, Arizona, United States, at legal@cesrb.com.